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Maintenance Department Management (10101M)- Click here to register/purchase
- This Maintenance Course is an introduction to maintenance in your center which covers the mechanic’s and management’s/owner’s role, staffing and handling inventory.
- Course Lessons and Objectives:
  - Lesson 1
    - Appreciate the mechanic’s role in your center.
    - Understand the struggle to find highly experienced mechanics.
    - Determine staffing needs based on your center’s size and volume.
  - Lesson 2
    - Identify the characteristics of top-down management.
    - Evaluate the current state of your maintenance program.
    - Understand the reasons why developing a plan will raise the bar.
    - Ensure that maintenance staff has access to resources to help with on–the-job training.
  - Lesson 3
    - Determine inventory needs for your center.
    - Manage your inventory system effectively.
    - Use inspection reports to drive inventory purchases.

Center Maintenance Guidelines (11201M)- Click here to register/purchase
- This Maintenance Course, shows participants how to operate an efficient and safe maintenance department:
- Course Lessons and Objectives:
  - Lesson 1: Equipment Introduction & Safety Protocols
    - Recognize the various systems and equipment related to a bowling center.
    - Establish and ensure compliance with safety protocols for your center.
    - Locate more information for developing and updating safety protocols.
    - Ensure that maintenance staff has access to resources to help in on–the-job training.
  - Lesson 2: Best Maintenance Practices
    - Manage a maintenance department that saves money over long-term.
    - Develop a maintenance plan that moves beyond repair-only.
    - Gauge adequate staffing and inventory levels.
    - Implement best maintenance practices that are preventative.
    - Identify best practices for maintaining the interior and exterior of your center.
  - Lesson 3: Maintenance Planning through Logs, Diaries, Sheets
    - Develop a budget based on the center’s machines.
    - Set performance standards and enforce accountability.
    - Develop a systematic method for troubleshooting.
    - Appreciate the benefit of keeping maintenance charts.
    - Create a duty log and a maintenance diary.
    - Gauge performance of machines by tracking stops and patterns.
    - Keep your maintenance department in top-notch order.

Maintenance Tracking, Monitoring and Budgeting (11202M)- Click here to register/purchase
- This Maintenance course is one of several specialty tracks offered in BPAA’s online learning program.
- Course Lessons and Objectives:

Lesson 1: Setting up a Tracking System & Recordkeeping

Identify the benefits of tracking and monitoring various aspects of maintenance.
List the types of information that are valuable to track.
Analyze relevance of call/stops and how they relate to machine performance and budgeting.

Lesson 2: Financial Aspects
- Identify the positive impacts of a comprehensive maintenance program on budget.
- Learn the types of reports that are useful to generate to determine what machines need.
- Recognize the relationship between lineage, frames per stop and budgeting.
- Solve frames per stop problems by eliminating persistent calls.
- Evaluate patterns uncovered through reports and what to do with them.

Performance Standards and Accountability (11203M)- Click here to register/purchase

This Maintenance Course, shows participants how to manage a maintenance department that saves money over long-term and develop a maintenance plan that moves beyond repair-only.
Course Lessons and Objectives:
- Lesson 1: Maintenance & Customer Service
  - Appreciate the significance of customers spending their disposable income in your center.
  - Recognize the role of the maintenance department in customer service.
  - Visualize the bowling experience through a customer’s eyes.
- Lesson 2: Accountability
  - Recognize how accountability fits in with the new maintenance plan you develop.
  - Implement baseline standards and benchmarks to track progress.
  - Evaluate maintenance goals using the SMART goal method.
  - Ensure that top notch performance is achieved through consistent planning.
  - Develop a means of organizing the details that make up your plan using accountability tools.
  - Gauge adequate staffing and inventory levels.
  - Implement best maintenance practices that are preventive.
- Lesson 3: Accountability Guidelines & Performance Reviews
  - Establish guidelines for holding maintenance staff accountable.
  - Develop a budget based on the center’s machines.
  - Set performance standards and enforce accountability.
  - Determine what maintenance staff is responsible for tracking/doing.
  - Define what everyone is responsible for tracking.
  - Handle performance reviews that evaluate individual performance, training effectiveness and establish new goals for the upcoming weeks and months.

Maximizing Maintenance Productivity (10CPM) This course is a specialty certification capstone project. A student must complete all certification tract courses before enrolling in a capstone project
- This capstone project requires students to analyze their center's current maintenance operations and staff levels and develop a system for increasing productivity while limiting machine down time.

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“According to a 2009 meta study from the Department of Education: 'Students who took all or part of their class online performed better, on average, than those taking the same course through traditional face-to-face instruction.' Students who mix online learning with traditional coursework (i.e. blended learning) do even better.”

– Study from Department of Education
(2009)