Bowling University | Supervisory Skills

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Employee Motivation (09101S)- Click here to register/purchase
- This course addresses employee motivation and what factors increase employee performance levels, as well as techniques for performing employee reviews more successfully.
- Course Lessons and Objectives:
  - Lesson 1
    - Understand your role as a performance coach.
    - Recognize effective coaching and training techniques.
    - Identify each employee’s adult learning styles.
    - Assemble effective training curricula.
  - Lesson 2
    - Provide performance evaluations that are objective, fair, and beneficial to employees.
    - Help employees set goals and develop a plan to achieve those goals.
    - Conduct performance appraisal meetings that provide employees with valuable feedback and concrete suggestions for continuous improvement.
  - Lesson 3
    - Understand motivation and recognition techniques.
    - Discuss various motivation theories and how to apply these within your center.
    - Consider numerous ways to recognize/reward employees.

Increasing Performance and Efficiency (09102S)- Click here to register/purchase
- This course gives students the tools to better manage their time and effectively communicate with their staff.
- Course Lessons and Objectives:
  - Lesson 1
    - Discuss the communication process and its components.
    - Recognize listening as an essential part of the communication process.
    - Write emails effectively.
    - Complete an Action Plan.
  - Lesson 2
    - Introduce 10 principles of effective time management into your workplace.
    - Understand and manage realities for today’s supervisors.
    - Conduct effective meetings.
    - Comprehend the elements of a time management action plan.

Legal Operations (10103S)- Click here to register/purchase
- This course introduces students to insurance, OSHA, workers' compensation, and basic workplace safety.
- Course Lessons and Objectives:
  - Lesson 1
    - Identify common hazards, as well as gaps in safety procedures and OSHA compliance, within your bowling facility.
    - Learn various OSHA resources to help with safety and health program development.
    - Develop an outline/categories of elements to include in a written workplace safety plan.
    - Understand how safety practices affect your center’s bottom line.
  - Lesson 2
    - Understand various types of liability and property insurance required to protect your facility.
    - Identify insurance gaps that may exist in your center.
    - Develop a list of questions to ask your facility insurance agent, or to use to assess other insurance companies’ offerings.

Managing Conflict & Employee Discipline (10104S)- Click here to register/purchase
- This course give students the tools to resolve employee conflict at the center and handle employee discipline in a professional and legal manner.
- Course Lessons and Objectives:
  - Lesson 1
    - Identify conflict that may become disruptive to your operation.
    - Consider the need for mediation to resolve conflict.
    - Increase your use of listening and proper communication as conflict resolution tools.
    - Recognize the most common types of challenging employees, and the strategies essential to modifying their behaviors.
  - Lesson 2
    - Manage performance improvement through the use of coaching techniques.
    - Understand the importance of documenting incidents and actions.
    - Effectively document employee performance.
    - Avoid common supervisor missteps when disciplining employees.
    - Appreciate how these skills tie into your center’s overall goals.

Effective Delegation (10105S)- Click here to register/purchase
- In this course, students will learn the basics of effective delegation and, hopefully, recognize the potential benefits.
- Course Lessons and Objectives:
  - Lesson 1
    - Understand the principles and benefits of effective delegation.
    - Realize the drawbacks of not delegating.
    - Analyze the factors behind why delegation succeeds or fails.
    - Recognize the four employee types, and how they relate to delegation.
  - Lesson 2
    - Understand the four rules of delegation.
    - Incorporate the 10 principles of effective time management.
    - Implement the basics steps to effective delegation.
    - Create goals and a success plan for each delegated task.
    - Manage the delegation process, including constructive feedback to employees.

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What people are saying

“According to a 2009 meta study from the Department of Education: 'Students who took all or part of their class online performed better, on average, than those taking the same course through traditional face-to-face instruction.' Students who mix online learning with traditional coursework (i.e. blended learning) do even better.”

– Study from Department of Education
(2009)